Bharati Public Schools are having their own Grievance Redressal System in an
informal manner i.e through direct supervision of the Principal of each school. But in formal sense along with the provision
of suggestion boxes, the Grievance Redressal Cell of all the schools was
created in 2012. The function of the
cell is to look into the complaints lodged by any student, and judge its
merit. The Grievance Cell is also
empowered to look into matters of harassment.
Anyone with a genuine grievance may approach the School Principal or
address his/her grievances to the Students� Grievance Cell. In case the person is unwilling to appear in
self, grievances may be dropped in writing at the letterbox / suggestion box of
the Grievance Cell placed at the Administrative Block as well as Academic Block
of each school.
objective of the Grievance Cell is to develop a responsive and accountable
attitude among all the stakeholders in order to maintain a harmonious educational
atmosphere in the institute.
Grievance Cell has been constituted for the Redressal of the problems reported
by the Students of the school with the following objectives:
Upholding the dignity of the school by
ensuring strife free atmosphere in the school through promoting cordial
Student-Student relationship and Student-teacher relationship etc.
Encouraging the Students to express their
grievances / problems freely and frankly, without any fear of being victimized.
Suggestion / complaint Box is installed in
front of the Administrative Block and Academic Block in which the Students, who want to remain
anonymous, put in writing their grievances and their suggestions for improving
the Academics / Administration in the school.
Advising Students of the school to respect
the right and dignity of one another and show utmost restraint and patience
whenever any occasion of rift arises.
Advising All the Students to refrain from
inciting Students against other Students, teachers and school administration.
Advising all staffs to be affectionate to the
Students and not behave in a vindictive manner towards any of them for any
Ragging in any form is strictly prohibited in
and outside the institution. Any violation of ragging and disciplinary rules are
urgently brought to the notice of the School Principal.
FOR REDRESSAL OF GRIEVANCES OF STUDENTS AND STAFF
students are the main stakeholders in any institution imparting education, and
its our endeavour to make all efforts to ensure transparency in all the
activities at different stages. Taking
this spirit in consideration the school have the set mechanism for students for
Redressal of their grievances as under:
The Grievances may broadly include the
following complaints of the aggrieved students
c. Grievance related to Assessment
d. Grievance related to Victimization
e. Grievance related to Attendance
f. Grievance related to charging of fees
g. Grievance regarding conducting of
h. Harassment by colleague students or the
It is good
to air a grievance rather than to keep it bottled up. Protection of human rights is essential for
all round development of an individual�s personality to realize the primary
needs of the students and staff and secure civil liberties for everybody, a grievance
Redressal cell has been constituted. The
cell is indented to find solutions for problems like sexual harassment �any
kind of physical or mental harassment, complaints regarding class room
teaching-class room management, completion of syllabus, teaching methods etc,
if and when they arise. The grievance
Redressal cell convenes meetings periodically and takes steps to redress the grievance.
Students and staff complaints
Department grievance committee
Institute level grievance committee
Central grievance Redressal committee
for lodging complaint:
The students may feel free to put up a
grievance in writing/or in the format available in the admin dept. and drop it
The Grievance Cell will act upon those cases
which have been forwarded along with the necessary documents.
The Grievance Cell will assure that the
grievance has been properly solved in a stipulated time limit provided by the
The final responsibility for grievance
Redressal rests with the Principal of the School.
The school expects that grievance Redressal
be time bound and result oriented. Every grievance is expected to be resolved
within a reasonably period.
The grievance Redressal cell of the school
shall monitor status and progress of grievance Redressal and shall furnish
report on grievance Redressal position to the Chairman of the school.
In case of
any grievance the members of the cell are empowered to sort out the problems at
their level through discussion with students.
the members fail to find out any solution then the matter is referred to the Principal
/ Chairman forfinal commitment on the
the nature and depth of the grievances due inquiry is made by the members of
the cell and through personal discussion the matter is solved. If anybody is
found to be guilty for any kind of nuisance,immediate action is being taken by
the School Management.
The grievance Redressal cell shall not
entertain the following issues:
Decisions with regard to award of
scholarship, fee concessions, medals etc;
Decisions made by the school with regard to
disciplinary matters and misconduct.
Decisions of the university about admissions
in any courses offered by the school.